bk22 Privacy Policy

1. Introduction

bk22 ("we", "our", "platform") provides a safe and trusted online betting experience for players in Bangladesh. This Privacy Policy ("Policy") describes in detail our commitment and practices regarding the collection, processing, storage, and protection of personal information of users of our website bk22.cam.

By using our platform, you agree to the terms described in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services. bk22 reserves the right to update this Policy from time to time, and any changes will be published on this page.

This Policy works alongside our Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete framework for using our platform.

2. What Information We Collect

bk22 collects the following types of information to provide you with quality services. We collect only what is necessary and avoid gathering information that is not needed.

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• Current address and district
• Your preferred payment method details (bKash, Nagad, or Rocket number)
• Security questions and answers

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Operating system
• Login and logout times
• Page visit history and click data
• Session duration

2.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, payment method, date and time, and transaction reference number. We never store full bank account or card numbers.

4. Sharing Information with Third Parties

bk22 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Minimum necessary information to complete transactions via bKash, Nagad, and Rocket.
• Legal authorities: Information shared with relevant authorities when required by valid legal orders or investigations.
• Technology service providers: Trusted technology partners who assist in operating our platform, operating under strict confidentiality agreements.
• Fraud prevention: Limited information shared with relevant agencies to ensure financial security.
• Business transfers: Transfer of information to new ownership in the event of a company merger or acquisition.

Outside the circumstances described above, we do not share your information with any third party without your explicit consent.

5. Cookies and Tracking Technologies

bk22 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect platform usage statistics to help improve our services.

You can control or reject most cookies by changing your browser settings. However, disabling cookies may cause some platform features to not work properly.

6. Data Retention and Deletion

bk22 retains your information only for as long as necessary. The following general policy is followed:

• Information for active accounts is retained while the account remains open.
• Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations.
• Financial transaction records are retained for a defined period in accordance with applicable law.
• If consent for marketing communications is withdrawn, that information is promptly removed from marketing lists.
• Technical log files are generally kept for a limited period and then deleted automatically.

After the defined period, we securely destroy or anonymise your personal information so it can no longer be identified to any individual.

8. Your Rights

You have the following rights over your personal information at bk22:

• Right to know: You have the right to know what information we hold about you, how we use it, and with whom we share it.
• Right to rectification: You can request that any inaccuracies in your information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to object to processing: You can withdraw your consent for marketing communications at any time.
• Right to data portability: You can request your personal information in a common, readable format.
• Right to complain: If you are dissatisfied with how we process your data, you can contact us directly.

To exercise any of the above rights, email [email protected]. We will respond as quickly as possible after verifying your request.

9. Privacy Protection for Minors

bk22 strictly prohibits access for anyone under 21 years of age. We do not knowingly collect or process information from anyone under 21.

An age verification process is carried out at the time of registration. If we have information indicating that a registered user is under 21, we will immediately suspend that account and delete the associated information.

If a parent or legal guardian believes their minor child's information has been collected by mistake, please contact [email protected] immediately.

10. Third-Party Services and Limits of Liability

To operate our services, bk22 uses some third-party technology solutions, such as payment gateways (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others).

These third parties have their own privacy policies. bk22 is not responsible for the data protection practices of these third parties. We advise you to review their privacy policies before using their services.

We ensure that all third parties contracted with us meet minimum data protection standards and operate under the necessary confidentiality agreements.

11. Changes to This Policy

bk22 may update this Privacy Policy from time to time. The Policy may change due to changes in services, new legal obligations, or the adoption of improved methods for protecting users.

For any significant change, we will update the date at the top of this page and, where applicable, notify you by email. Continued use of the platform after a policy change will be taken as acceptance of the revised policy.

We recommend that you visit this page regularly to stay up to date with the latest policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help.